questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
Shipping Questions
Order Questions
Returns & Exchanges Questions
Payment Questions
General Questions
Contact Questions
Shipping Questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your "order history" section on your account page on the website.
How long will it take to receive my order?
We typically ship in 1-3 business days (Mon-Fri). And you will receive your order in 5-12 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.
If the ordered item is out of stock, shipping will be arranged from China with an estimated delivery time between 30 and 35 days.
Due to the long delivery time, we will need your consent before proceeding with the delivery process.
Note: Unfortunately, recently, for reasons beyond our control, we have experienced delays in the delivery of orders sent from abroad. Due to the situation in Ukraine, customs restrictions apply, and customs checks are longer than usual.
We apologize for any inconvenience caused by this situation.
Your understanding is highly appreciated.
Where do you ship?
We currently ship in the UK, the US, Canada, Singapore, Australia and Europe countries. For shipping outside of these countries, please reach out to our customer support through contact us form.
My order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order.
You can also visit our Tracking Page or log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
Other times If it is shipped from abroad, tracking will be available as soon as your package arrives in the destination country and will be handed over to the local courier .
If the ordered product is not available in the European Union(EU) or UK warehouses, with the customer's approval we will ship from China, tracking will be available as soon as the package arrives in the destination country (it may take up to 30 days)
Order Questions
Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or email us at support@magcubicprojectors.co.uk
How do I cancel my order?
If you wish to cancel your order, you can send an email.
We can only cancel orders that have not been processed for shipping yet. To cancel your order, please reach out to support by submitting your request via "contact us" form or email us at support@magcubicprojectors.co.uk
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form or email us at support@magcubicprojectors.co.uk for any modification of the order.
My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form or email us at support@magcubicprojectors.co.uk
Returns & Exchanges Questions
Do you accept returns?
Yes. We have a 14-day No Reason Return Policy and 30-day Return Policy in case of defective , damaged or incorrect item , which means you have 14 days after receiving your item to request a return with no reason and 30 days in case you received a defective , damaged or incorrect item.
For more information, visit the Return and Refund Policy page
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns. The item must have been sold on our online store
We have a 14-day No Reason Return Policy and 30-day Return Policy in case of defective , damaged or incorrect item , which means you have 14 days after receiving your item to request a return with no reason and 30 days in case you received a defective , damaged or incorrect item.
For more information, visit the Return and Refund Policy page
Are returns free?
Returns are free only in cases where they are the result of our error, defective, damaged or incorrect item.
If the return is for personal reasons, the shipping cost is paid by the customer
Payment Questions
What payment methods do you accept?
You can purchase on our website using a debit, credit card, net banking or UPI.
Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.
You can choose these payment methods at checkout.
Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
Which currency will I be charged in?
Our website can allow customers to pay in their local currency on the online store. When a customer selects a currency, all prices on the online store and checkout are automatically converted to that currency.
Are there any hidden costs?
There are no hidden costs or additional shipping or customs charges.
Taxes are included in the final price.
There is no need to pay additional customs fees after placing an order.
What you see at checkout is what you pay.
General Questions
Do you have physical stores?
We currently don't have any physical stores under our brand name. However, we store almost 80% of our products in Amazon warehouses for a faster, safe and convenient delivery experience.
Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.
The product I want is out-of-stock, when will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product.
If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
Information with the estimated restocking time will also be available on the product description page.
Is there a warranty?
We offer a 2-year limited warranty for almost all products in our online store.
Can I use multiple coupons on the same transaction?
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
Our Address
Unit 60 Barwell Business Park Leatherhead Rd, Chessington
KT9 2NY
Call us
+44 7375 841775
MON-FRI: 10am to 6pm
Email us
Representatives and Advisors are available:
MON-SUN: 8am - 10pm